From March 1, passenger boarding calls are not being made in the check-in areas and boarding gates area at Cape Town International Airport. Public address microphones in domestic departures have also been switched off and only limited use will be allowed at the international departures gates. Instead, passengers are being advised to check their boarding passes and the flight information display boards for boarding times. The only instances where centralised terminal announcements will be made will be for irregular operations such as gate changes, flight time changes, security matters, system failures and customer service anomalies such as lost minors.
Airport Company South African (ACSA) spokesperson Deidre Davids said: “We have noted the feedback from passengers and independent customer surveys citing complaints about noise levels in airports. In keeping with global trends and aviation’s move toward passengers being increasingly self-sufficient we are adopting the global trend of silent airports. The obvious benefit of a silent airport is reduced noise, which has been an issue of contention for our passengers.
“As an airport operating in one of South Africa’s preferred tourist destinations and one of Africa’s busiest airports, we remain focused on providing the best passenger experience for our customers and we are hopeful that this new regulation will improve the domestic traveller experience,” added Davids. “We trust that passengers will take note of their individual responsibility in getting to their boarding gate and boarding the aircraft in good time.”
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