Like most websites Airports of the World uses cookies. We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on Airports of the World website. However, if you would like to, you can change your cookie settings at any time. Find out more


Newcastle wins service quality award


Newcastle International is the only UK facility to win an award at Airports Council International (ACI)’s 2017 Airport Service Quality (ASQ) awards.  The North East’s largest airport, which was recently recognised as one of the region’s ‘great success stories’ by the UK Government’s Aviation Minister, was named best airport in its category for customer service in Europe.  In addition to being named best small airport in Europe for customer service, Newcastle International was also voted Britain’s best airport for a second successive year in 2017, was named ‘Airport of the Year’ at the North of England Transport Awards and placed fifth on a list of happiest airports in the world.

Nick Jones, Chief Executive Officer at Newcastle International, said: “I’m absolutely delighted that Newcastle Airport has won this award. Everyone here at Newcastle goes above and beyond to offer an excellent experience for our passengers and it’s great to see that that’s been recognised. I have no doubt that this will spur our colleagues on to continue offering such incredible service to all who travel through the airport.”

Councillor Iain Malcolm, Leader of South Tyneside Council and lead of the LA7 shareholders, said: “Another accolade for Newcastle International Airport, a fantastic achievement.  This adds to the range of national awards the Airport has received in recent years.  The team behind Newcastle International Airport and its shareholders work tirelessly all year round to open up new markets for both our leisure and business customers and to help the airport grow.  The team pride themselves on their customer service and ensuring every visitor has a positive experience.  Newcastle International Airport is hugely important to the North East, both as a gateway for the region and as a generator of jobs and millions of pounds for the local economy.”

ACI’s 2017 results recognise the award winners as being the best for the quality of their customer service experience.  As many as 74% of the world’s top 100 busiest airports and 16 UK airports are part of the ASQ network which is based on more than 600,000 individual passenger surveys that are conducted every year.

Photo: Newcastle International has been awarded Best Airport in Europe, 2-5m passengers in the Airports Council International Airport Service Quality awards.  (Newcastle International Airport)

Airports of the World hopes to bring readers an in-depth feature on Newcastle International Airport in a forthcoming issue of the magazine.

Airports of the World will shortly be launching a weekly newsletter, highlighting some of the biggest and most exciting stories in the airports industry. It will be emailed to anyone who to signs up for free. Recipients will not be bombarded with spam and will be able to de-register at any time. To be included, please enter your details in the box to the upper right of this story.



Posted in News Tagged with: , , , , ,


Our Instant Issue Service sends you an email whenever a new issue of Airports of the World is out. SAVE ON QUEUES - FREE P&P